Shipping policy

Effective date: October 12, 2026
Last updated: October 12, 2026

This Shipping Policy explains how Greenivative ("we," "us," or "our") ships orders placed on greenivative.com, including Purinade® water filtration systems and replacement parts such as filters, UV bulbs, and quartz sleeves. It is part of our Terms of Service and works together with our Refund Policy.

1. Where We Ship

We currently ship only to addresses within the United States.

Contiguous United States (lower 48 states and Washington, D.C.): Yes.
Alaska and Hawaii: Yes. Additional shipping charges and longer delivery times may apply.
U.S. territories (such as Puerto Rico, Guam, and the U.S. Virgin Islands): Yes, shipped through USPS only, where eligible. Additional shipping charges and longer delivery times may apply.
P.O. Boxes: Yes, shipped through USPS only, where eligible. Some larger items may not be eligible for P.O. Box delivery.
APO/FPO/DPO military addresses: Yes, shipped through USPS only, where eligible. Delivery times vary.

2. International Shipping

International shipping is not currently offered. Orders with a shipping address outside the United States will be canceled and refunded. If you are outside the United States and are interested in our Products, please contact us.

3. Order Processing and Cutoff Time

Orders are processed within 3 business days after payment is confirmed. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after 3:00 PM Eastern Time, or on a weekend or holiday, begin processing the next business day. During promotions, holidays, severe weather, or emergency events, processing may take longer, and we will let you know if your order is delayed.

If an item is out of stock or we cannot ship within the time stated at checkout (or within 30 days if no time is stated), we will notify you and give you the choice to accept the delay or cancel your order for a full refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule.

4. Carriers and Shipping Rates

We ship with FedEx or USPS. We choose the carrier and service based on the size, weight, and destination of your order unless you select a specific shipping option at checkout.

Except as described in Section 5 (Free Shipping), shipping rates are calculated at checkout based on your order's weight, size, destination, and the shipping method you choose. You will see the full shipping cost before you place your order.

Some items, such as UV bulbs, may be subject to carrier restrictions and may ship by ground service only, as required by carrier rules.

5. Free Shipping

The Purinade® Five-Barrier Water Filtration System – Dual 12V DC / 120V AC and the Purinade® Compact Water Filtration System – No Power Needed ship with free standard shipping (FedEx or USPS) to addresses in the contiguous United States (lower 48 states) and Washington, D.C.

Alaska and Hawaii: standard shipping is a flat $75 for the Five-Barrier system and a flat $55 for the Compact system.
Shipping of either system to U.S. territories and APO/FPO/DPO addresses is not currently available at checkout. Please contact us for options.
All other items ship at rates calculated at checkout.
If a qualifying system ships together with other items, those other items may still carry shipping charges.

6. Tracking

When your order ships, we will send a shipping confirmation email with your tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update. If you have not received a shipping confirmation within 3 business days of your order, please check your spam folder and then contact us.

7. Delivery Estimates

Estimated delivery times are shown at checkout and are calculated from the date your order ships, not the date you place it. Delivery estimates come from the carrier and are not guaranteed. Weather, carrier delays, high shipping volumes, natural disasters, and other events outside our control can cause delays. We are not responsible for carrier delays, but we will help you follow up with the carrier.

8. Address Accuracy and Changes

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect or incomplete address provided by the customer.

Before shipment: if you need to change your address, contact us as soon as possible. We will try to update it, but we cannot guarantee changes once an order is being processed.
After shipment: we may be able to request an address correction from the carrier. Any fees the carrier charges will be your responsibility.
Returned as undeliverable: if a package is returned to us because of an incorrect address, a refused delivery, or an unclaimed package, we will contact you. We can reship the order once you pay the new shipping cost, or we can refund the order minus the original and return shipping costs.

9. Lost, Stolen, or Damaged Packages

Damaged items: please inspect your order when it arrives. If anything arrives damaged, defective, or missing, notify us within 7 days of delivery at a.riggs@infratech.us. Include your order number and photos of the damaged item, the shipping box, and the packing materials. Please keep all original packaging until your claim is resolved, because carriers may need to inspect it. As described in our Refund Policy, we will replace items that arrive defective or damaged.

Lost in transit: if tracking has not updated for 5 days, or your package has not arrived within 7 business days after the estimated delivery date, please contact us. We will open an investigation with the carrier and, once the carrier confirms the package is lost, we will send a replacement or issue a refund.

Marked delivered but not received: please check around your property and with neighbors, household members, and your local post office or carrier facility, then contact us within 7 days of the delivery date. We will help you file a claim with the carrier.

10. Risk of Loss

Consistent with our Terms of Service, title and risk of loss pass to you when the carrier delivers your order to the shipping address you provided. After a package is marked delivered, we are not responsible for packages that are lost or stolen, but we will help you file a claim with the carrier. If you are concerned about package theft, consider shipping to a secure location or contacting us to request signature confirmation, which is available on request.

11. Bulk, Agency, and Government Orders

We welcome orders from businesses, emergency-management agencies, nonprofits, schools, and government buyers. For large-quantity or pallet orders, please contact us before ordering so we can provide:

Freight quotes: LTL or other freight shipping, including liftgate, residential, or limited-access delivery options;
Lead times: production and fulfillment timelines for the quantities you need;
Purchase orders: we can accept purchase orders from qualified organizations, subject to approval;
Quotes and documentation: formal quotes, a W-9, and other vendor documentation on request; and
Tax-exempt purchases: please provide a valid tax-exemption certificate before your order is invoiced.

Freight shipments must be inspected on delivery. Please note any visible damage on the delivery receipt before signing. Contact us at a.riggs@infratech.us or +1 (321) 305-1263.

12. Taxes

We collect sales tax on orders shipped to states where we are required to do so. The tax is calculated at checkout based on your shipping address and the items you purchase. Because we ship only within the United States, no customs duties or import fees apply. Tax-exempt customers should contact us before ordering.

13. Changes to This Policy

We may update this Shipping Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. The policy in effect when you place your order applies to that order.

14. Contact Us

If you have questions about shipping or your order, please contact us:

Greenivative
150 Venetian Way, STE#103
Merritt Island, FL 32953
United States
Email: a.riggs@infratech.us
Phone: +1 (321) 305-1263